Executive Certificate in Human Resources Writing

INTRODUCTION
Human resources management has been making great advances in business. Facing new and unconventional employment issues and challenges, not only do HR executives need to acquire the knowledge of HR management, but they also need to write professionally so as to discharge their duties effectively. Effective written communication is definitely a vital part of HR performance since it helps avoid problems and misunderstandings of employees, and aids in developing a sound labour relationship. Being fully aware of the immense importance of writing HR issues clearly and logically, the Hong Kong Management Association has now designed this course to vastly enhance the skills of participants in doing so.

OBJECTIVES
Upon completion of the course, participants will have:
- understood the essentials of good HR writing;
- improved accuracy and brevity in writing;
- become highly skilled in preparing various types of HR documents; and
- acquired the skills for communicating sensitive issues and bad news to employees.

DATES AND TIME
Tuesday and Thursday
4, 9, 11, 16, 18 December 2025
7:00 pm - 10:00 pm

1. INTRODUCTION 導論

• IMPORTANCE OF WRITING IN THE HR FIELDS
• THE LEGAL INFERENCES OF HR DEPARTMENT COMMUNICATIONS
• WAYS TO OVERCOME WRITTEN COMMUNICATION BARRIERS
• SECRETS OF GOOD WRITTEN COMMUNICATION

2. ESSENTIALS OF GOOD HR WRITING 優質人力資源寫作要素

• APPROACHES, WORDS AND EXPRESSIONS
• COMMON GRAMMATICAL PROBLEMS
• COMMON STYLISTIC PROBLEMS

3. LETTERS 書信

• EMPLOYMENT LETTERS, INCLUDING APPOINTMENT, PROMOTION, COMMENDATION, WARNING, DISCIPLINARY ACTION AND DISMISSAL
• REFERENCE LETTER LETTERS ON SALARY-RELATED ISSUES
• COMPLAINT & ADJUSTMENT

4. HR POLICIES AND PROCEDURES 人力資源政策及常規

• OVERVIEW OF HR POLICIES AND PROCEDURES
• CHARACTERISTICS OF GOOD HR POLICIES AND PROCEDURES
• HOW TO COMMUNICATE CHANGES IN POLICIES AND PROCEDURES

5. PERFORMANCE APPRAISAL工作表現考評

• ITEMIZED ASSESSMENT
• FAVORABLE, AVERAGE AND ADVERSE COMMENTS

6. REPORT, PLAN AND PROPOSAL報告書、計劃書及建議書

• CREATION OF POSTS
• ESTABLISHMENT REVIEW
• HR FORECAST