Team Leadership Competencies - How to Motivate and Get the Best out of People

INTRODUCTION
Most people go to work with the view to contributing to the workplace. The drive to work comes from within their hearts and souls. The role of a leader is to create a positive and supportive environment to help people succeed and to draw the best out of them. Apart from addressing external barriers that cause demotivation, understanding what people want for themselves and what they are willing to give to obtain what they want is fundamental.

The 21st Century leaders must respond to new generations of workers, (often referred to as generations X, Y, Z) and a changed social environment that rates receiving timely information, communication and involvement as important. A top-down, “I am the boss” approach no longer works. The leader achieves more by being encouraging and be the coach instead of be a boss. The employees want respect.

OBJECTIVES
By the end of the workshop, participants will be able to:
■ Recognize signs of low morale and address demotivation before it becomes debilitating
■ Create appropriate positive and supportive environment that allows people to perform productively and deliver their best
■ Encourage, coach and motivate people to perform by making work meaningful to the people involving in the work
■ Provide positive and negative feedback as high achievers prefer to know how they fare in work

DESIGNED FOR
■ Supervisors
■ Managers

DATES & TIME

Wednesday, 26 November 2025 9:00 am – 5:00 pm

DEADLINE FOR REGISTRATION
1 week before course commencement

CONTENTS

Motivating Team Members

• The 3 M – Motivation, Motivating Others and Modelling
• Signs and Classic Examples of Low Morale
• How External Barriers Affect Motivation
• Creating a Positive and Productive Environment
• People are Different - How to Identify Individual Motivational Needs

How to Get the Best out of People

• Exploring and Setting Mutual Expectations
• Pygmalion Effect
• Negotiating to Clarify Roles and Accountabilities
• Agree on Performance Range
• Allow Mistakes
• Reinforce Positive and Negative Consequences
• Using Autonomy and Rewards to Spur Success
• Examples of Payoffs (Rewards) People Seek from Their Work

How to Maintain Motivation

• Inspire Performance through Learning and Skills Development
• Acknowledge Results with Positive Praise
• Keep People Involved, Engaged and Informed
• Be an Encourager, Not a Boss and Maintain a Positive Outlook

Case Studies and Skills Practice