Events & Courses

INTRODUCTION
Feedback, be it positive or negative, must be concrete and specific for it to serve any purpose.
Positive feedback highlights and reinforces the things people have done right and to keep them motivated so that similar demonstrated behaviours continue.
Negative feedback or constructive feedback specifies exactly what was wrong without being harsh so that people know what and where to improve and in the process helps them to succeed, be even more motivated because there is personal growth.
This workshop demonstrates the steps and skills on how to give both positive and negative feedback. It also provides ample scenarios for participants to practice giving feedback as skills can only be acquired through sufficient practices.
OBJECTIVES
At the end of the workshop, participants will be able to:
Acquire the steps and skills on how to give positive and negative feedback in a direct and yet notharsh manner
Practice interaction skills that are respectful of individuals
Reduce people’s unwillingness to give negative feedback and thus increase the opportunities for receivers of feedback to improve and attain better results
DESIGNED FOR
Line Managers and Staff Positions
Supervisors, Executives and Technical Staff
Anyone interested in self-development
CONTENTS
Fundamentals of Giving Feedback
Common Mistakes People Made in Giving Feedback
Purpose and Characteristics of Effective Feedback
Why are People Afraid to Give Negative Feedback
Step-by Step Approach to Giving Both Positive and Negative Feedback
Guiding Principles of People Interaction Skills
5-step Approach to Giving Positive and Negative Feedback
The Importance of Highlighting Impact and Consequences
The Relationship between Specificity of Feedback and Agreeing with the Feedback
Identifying and Agreeing with Areas to Improve Based on the Feedback Given
Scenario-based Skills Practices
Skills Practices on How to Give Positive Feedback and Providing Reinforcement
Skills Practices on How to Give Negative Feedback and Agreeing on Areas for Improvement
Tuesday, 25 February 2025 / 9:00 am – 5:00 pm
DEADLINE FOR REGISTRATION
1 week before commencement