Events & Courses

This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.
You’re the expert in your business. Now it’s time to show customers that. Cross-selling and upselling are two ways to add value for them. Clients may not be aware that you offer add-ons or upgrades. They may never have heard about your corresponding services to go with their purchase. Increase value and improve customer experience when you learn to cross-sell and upsell through this online training course.
Who should attend?
Anyone who sells products or services with multiple tiers or options
Duration:
This course includes 90 minutes of live online instruction and 90 minutes of self-directed learning. Dale Carnegie’s blended experience is the perfect mix of the live instructor-led learning that creates transformation and the sustainment that leads to lasting results. To enhance single session live online experiences, Dale Carnegie includes elements of self-directed learning to encourage behavior and performance change.
Objectives:
Transform perceptions and perspectives to energize cross and upselling
Identify win-win-win opportunities to offer value-add products for increased customer satisfaction
Apply a cross selling and up selling process to make the ask simple for us and the buying decisions easier for our customers