Team Leadership Competencies - Coaching Skills for Effective Leadership

INTRODUCTION
Coaching is an effective leadership tool. The role of a manager or leader is to direct, monitor and coach
team members to perform to the standards and expectations required. The approach to coaching will
depend on the development level of team members. Development is not defined in terms of seniority
and years in the organization but in terms of the level of exposure, experience and ability. We each
have different capability, aspiration and learning potential. Different strokes for different folks and
thus the purpose and styles of coaching will be different.
For simplicity, high, medium and low are used to indicate levels of performance and capability. High
performers, the ‘superstars’, who always perform way above the standards should be mentored to
develop new skills, and be challenged to take greater responsibility. Medium performers, the ‘twinkling’
stars, can be coached to reach their potential. Low performers, the ‘dim-lit stars’, whose performance
are often below standards, should be coached, supported and counselled with the view to helping
them succeed so that they can sparkle and eventually reach their potential.
It is the manager’s responsibility to build talent and expand organisation capabilities. Both coaching
and mentoring are key skills required of every manager to do just that.
This workshop deals with the skills, techniques and intricacies of coaching in leading team members at
different performance levels and help each and every one succeed.

OBJECTIVES
At the end of the workshop, participants will be able to:
 Define and categorise development levels to enable effective coaching
 Differentiate Coaching from Directing or Mentoring so that appropriate methodologies are applied
to build organization capabilities.
 Structure coaching in a manner that brings results and sustainable
 Use appropriate approach to handle team members at different development levels
 Apply the techniques of Instructions, Inquiry and Advocacy to Coaching

CONTENTS
Coaching – an Effective Leadership Tool
 A Simple Way to Define and Categorize Development Levels
 Categories of Coachees – Superstar, Twinkling and Dim-lit Stars
 Relationship between Development Levels, Coaching and Achieving Performance
 Differences between Directing, Coaching and Mentoring
 Achieving Individual Potential - Different Strokes for Different Folks
 Cherish Diversity in Coaching
 Towards Better Performance
Coaching Skills and Techniques
 Coaching Skills – Instructional – a direct approach
 Coaching Skills – Inquiry – Use of questions and probes
 Coaching Skills – Advocacy – Use of suggestions
 Skills Practices on Various Coaching Skills and Techniques
A Systematic, Structured Approach to Coaching
 The Coaching Methodology and Framework
 Making Coaching Sustainable
 The Use of Action Planning
 The Importance of Structured Follow-up
 Use SMART Goals
 Effective Steps to Coaching
 A Demonstration of Structured Coaching and Application of Coaching Skills and Techniques
Scenario-based Coaching
 Examples of Coaching Using the Coaching Framework and Steps
 Demonstrations and Skills Practices
Summary and Conclusions