CTHR - A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making

A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making

DATE & TIME

25 Nov 2024 (Mon)
9:00 AM - 5:00 PM

PRICE

HKD 2,980
(FEE (Inclusive of tea/coffee breaks)
HKMA Member: HK$ 2,780
Non-member: HK$ 2,980
Early Bird Discount: HK$200 less each
(For those who enrol and pay one month before the course commencement date)
Group Discount: HK$200 less each
(For companies which send a total of two or more participants to this course and enrol at the same
time))

ORGANISER

HKMA

LOCATION

14/F Fairmont House 8 Cotton Tree Drive Central

DESCRIPTION

Decision making and problem solving usually come hand in hand. Often, decisions need to be made because there are issues and problems to be resolved.

In a research done with 100 CEOs in the United States, solving operational problems was rated as number 2 in terms of importance in a list of characteristics of a leader. This demonstrates how crucial problem solving is.

Companies depend on middle management and frontline team members to fundamentally eliminate and fix problems. Their ability to think through problems, objectively analyze and solve them will have a direct impact on company quality, service levels as well as profitability.

This workshop provides a holistic, systematic and rational approach to problem solving and decision making based a better understanding of the issue and clarity of facts.

CONTENTS
Problems, Problems, Problems …..
 Limited Resources but Unending Problems
 Which Problems to Choose?
 Use Pareto Analysis to Prioritize
 Data Collection, Analysis, Charting and Decision Making
Holistic, Systematic and Rational Problem Solving and Decision Making
 Understand the Situation from Multiple Perspectives
 The Importance of Lateral Thinking
 Integrate Lateral and Vertical Thinking
 Differentiate between Problem and Symptom
 Recognize and Framing the Problem Correctly
 Correct Framing of Problem Leads to Appropriate Solution
 Specify the Deviation
 Identify the Cause and Effect
 Generate Options
 Compare Options and Assess Possible Adverse Consequences
 Make the Right Decisions, Follow up and Follow through
Simulation Exercise with Case Studies
 Skills Practices

For more details and registration, please click here.