Certificate Course on Training and Development

INTRODUCTION

Many companies in Hong Kong are currently facing rapid changes in the business environment, and they have to ensure that their staff members have the competent skills and appropriate attitude to cope with the changing business environment. Training and human resources development are proven to have a substantial impact on improving the staff’s overall performance. Successful companies as measured by growth in profit, growth in market share, return on investment, labour turnover, etc. are frequently found to be those with sound investment in people.

The course is designed to meet the above mentioned needs to ensure that participants will acquire the practical and “how-to” skills to design and conduct tailor-made training and development programmes for their staff. The course also provides participants with an open forum to share the ways of developing different training and development strategies including customer service development, business process re-engineering and the latest training trends in corporations. The course leader will benchmark the best practices from some of the reputable organizations in developing the strategies and whole-system approach in training and development.

OBJECTIVES

Upon completion of the course, participants will be able to:-

• adopt different approaches in identifying the training and development needs of staff
• learn the ways of designing an effective training and development programme
• apply the professional presentation and facilitation skills to conduct a training programme
• evaluate the eff ectiveness of training programme systematically
• identifythe latest trend of training and development
• benchmark the excellent companies in organizing different training and development programmes/strategies

Content:
A. IDENTIFICATION OF TRAINING AND DEVELOPMENT NEEDS IN CORPORATION ( 確認企業的培訓及發展 )

1. Survey Approaches - Customer Feedback Survey - Training & Development Needs Analysis Survey - Staff Attitude Survey - Problem Centre Approach - Organizational Alignment Survey
2. Organizational Functional Audit and Review
3. Individual Needs Determination: - Staff Interview - Conference and Workshop - Competencies Survey - Performance Appraisal

B. WRITING TRAINING & LEARNING OBJECTIVES ( 撰寫培訓課程的目的及綱要 )

1. Purposes and Classification of Objectives
2. Guiding Principles of Writing Training Objectives
3. Essential Techniques of Writing Training Objectives

C. DESIGNING AND TAILORING AN EFFECTIVE TRAINING AND DEVELOPMENT PROGRAMMES ( 設計有效的培訓及發展課程 )

1. Writing Training Objectives
2. Conceptual Model for Designing a Training & Development Programme
3. Classic Learning Theories and Adult Learning Principles
4. Application of Programmed Learning and Experiential Learning Approach in Course Design
5. Using Various Training Methods
6. Writing Course Proposal
7. Writing Trainer’s Guide and Lesson Plan - Key Training Points - Session Plan - Methodologies - Participant Manual - Visual Aids - Handouts - Writing Case and Role Play Scenarios
8. Demonstration and Case Study of Effective Training Design

D. APPLICATION OF EXPERIENTIAL LEARNING IN DESIGNING EFFECTIVE TRAINING PROGRAMMES ( 經驗學習在設計有效益的培訓 )

1. Experimental Learning Cycle
2. Strength and Considerations of Experiential Learning and Facilitation
3. Designing and Facilitation of Experiential Learning Activities/Structured Exercises
4. Demonstration of Experiential Learning in Various Training Programme

E. DESIGNING EFFECTIVE ON-THE-JOB TRAINING SYSTEM ( 設計有效益的在職培訓 )

1. Designing On-the-Job Training System
2. Guidelines for On-the-Job Trainers
3. Writing On-the-Job Training Manual and Task Analysis
4. Coaching Skills for On-the-Job Trainers
5. Writing On-the-Job Training Policies and Handbook
6. Benchmarking of Excellent Companies in Designing On-the-Job Training System

F. EVALUATION OF OUTCOMES AND BENEFITS OF TRAINING PROGRAMME ( 培訓課程的效益評估 )

1. Four Levels of Evaluation: Reaction, Learning, Behaviour, Results
2. Methods of Evaluation
3. Measurement of Contributions of Programme to the Business Strategies

G. CONTRIBUTION OF STRATEGIC TRAINING PROGRAMMES TO SUPPORT BUSINESS STRATEGIES ( 配合公司業務策略的培訓課程 )

1. Strategic Management Training Programmes and Strategies
2. Effective Customer Service Training Strategies
3. Process Improvement Training and Strategies
4. Management Development Programmes and Strategies
5. Career Management Strategies

H. LATEST TREND OF TRAINING AND DEVELOPMENT ( 培訓課程的新趨勢 )

1. e-Learning Training Approaches
2. Knowledge Management Training
3. Computer Based Training 4. Executive Coaching Training

I. BENCHMARKING EXCELLENT COMPANIES IN INITIATING EFFECTIVE TRAINING AND DEVELOPMENT STRATEGIES ( 傑出公司培訓策略參考 )

- Winning Programmes in the Award for Excellence in Training in Hong Kong