A 2-Day Seminar on How to Be a Good Team Leader

INTRODUCTION

To be fully effective as a team leader you need a number of key skills, notably the ability to lead others. Without the commitment of your staff you will achieve nothing and it is vital to know how to channel and optimise their talents, particularly in times of change. Every team leader needs to be skilled in harmonising different personalities to produce a motivated, performance-oriented team.

This seminar is designed to relate to your own management situation. This intensive, dynamic and practical training course will improve your competency and eff ectiveness as a team leader.

OBJECTIVES
Upon completion of the seminar, you will be able to:

•  improve your skills in the most important team management areas
•  receive peer and expert feedback on various aspects of your team leadership style so that you will have a greater awareness of the values   and assumptions you use in managing your staff and how this aff ects their performance
•  fi nd solutions for real problems you have in managing teamwork and cooperation
•  develop a well integrated action-plan for implementing these solutions

CONTENTS
1. HOW TO MOTIVATE STAFF AT WORK

•  Increase Motivation by Understanding What Drives Individuals
•  How You Can Stimulate High Performance
•  Develop an Action Plan to Implement in Your Workplace

2. COMMUNICATING FOR IMPACT

•  Keep Others Informed so that Jobs can be Performed Eff ectively
•  Modify Communication Style to Maximize Positive Results
•  Communicate to Gain Commitment and Support

3. TEAMWORK AND COOPERATION

•  Build Team Spirit and Bring the Team Together
•  Resolve Confl icts amongst Team Members
•  Draw on the Collective Talents to Achieve Goals

4. TEAM LEADERSHIP

•  Assign Tasks and Monitor Performance
•  Delegate to Appropriate Level with Relevant Authority
•  Turn Strategy into Eff ective Plans and Action Steps

5. PERFORMANCE DRIVEN

•  Go Willingly Beyond Job Expectations
•  Ensure all Team Members Understand Clearly the Results They Are Required to Deliver
•  Take Sustained Actions in Overcoming Obstacles to Achieve Company Goals

6. DEVELOPING AND COACHING YOUR STAFF

•  Determine the Development Needs of Your Staff and Explore Ways of Responding to These Needs
•  Provide Staff with Resources to Develop Their Abilities
•  Develop Staff by Providing Opportunities to Learn from Mistakes

7. MANAGING CHANGE

•  Analyze Potential Change Situations
•  Develop the Skills of Successfully Introducing Change by Paying Attention to Resistance from Team Members and by Selecting An   Appropriate Strategy for Change
•  Learn How to Encourage People to Respond Actively to Change

8. HANDLING CONFLICT

•  Look at Diff erent Confl ict Situations and Discriminate Between Healthy and Unhealthy Confl ict
•  Explore the Diff erent Ways of Dealing with Confl ict and Discover the Potential Advantages and Pitfalls of Each
•  Learn How Confl ict Aff ects Team Behaviour So That You Can Help Teams Out of Deadlocked Situations