Distance-Learning Certificate Course on Making of a Successful Manager

Overview
The skills needed in management today are specialized. Organizations are more diverse and more professional, while values and attitudes in the workplace have changed. Therefore, managers have to deal with greater workloads, increased competitiveness, and even more knowledgeable subordinates.

Being a successful manager in the 2000s means leading by staying ahead. Managers need to get the best performance from subordinates, possess a working knowledge of current developments as well as the essence of management.

This course is specially designed to provide participants with insightful management skills, and guide them on how to use these skills to enhance satisfaction and success in their career.

OBJECTIVES
Through this course, participants will acquire skills in:

• effective strategic planning and managerial control
• sound decision-making techniques and effective problem-solving
• adopting an effective leadership style
• solving conflicts in the workplace by the win-win strategy
• choosing the right person for the right job, and developing the potential of employees

DESIGNED FOR
Managers, supervisors and executives who want to learn and understand the most essential management skills and use the techniques to achieve rapid results on the job.

STUDY MATERIALS
English

CONTENTS

I. Your Role as a Manager
a. Role of a Manager
b. Types of Managers
c. Duties and Responsibilities of a Manager
II. Planning and Control
a. Need for Planning
b. Management Planning Process
c. Need for Control Process and Procedure
III. Decision-making
a. Styles and Subjective Factors in
Decision-Making
b. Questioning Techniques
c. Group Decision-Making
IV. Leadership Skills
a. Working on Your Leadership Skills
b. Theories and Styles of Leadership
c. Understanding Influence Strategies
V. Managing Subordinates’ Performance Problems
a. Employee Communication
b. Corrective Techniques
c. The Importance of Counselling
VI. Managing Conflict
a. Managing Change and Conflict
b. Types of Conflicts and Conflict Resolution
Strategies
VII. Team Building Techniques
a. Benefits of Teamwork and the Road to Better
Teamwork
b. Teamwork: Guidelines for Building an Effective
Team
c. Organizing to Overcome a Shortage of Skills
VIII. Choosing and Developing Your Staff
a. Selection and Orientation Techniques
b. Appraising Performance
c. Employee Development