Distance-Learning Certificate Course on Making of a Successful Manager

The skills needed in management today are specialized. Organizations are more diverse and more professional, while values and attitudes in the workplace have changed. Therefore, managers have to deal with greater workloads, increased competitiveness, and even more knowledgeable subordinates.

Being a successful manager in the 2000s means leading by staying ahead. Managers need to get the best performance from subordinates, possess a working knowledge of current developments as well as the essence of management.

This course is specially designed to provide participants with insightful management skills, and guide them on how to use these skills to enhance satisfaction and success in their career.

OBJECTIVES
Through this course, participants will acquire skills in:

effective strategic planning and managerial control
sound decision-making techniques and effective problem-solving
adopting an effective leadership style
solving conflicts in the workplace by the win-win strategy
choosing the right person for the right job, and developing the potential of employees

CONTENTS

Your Role as a Manager
Role of a Manager
Types of Managers
Duties and Responsibilities of a Manager
Planning and Control
Need for Planning
Management Planning Process
Need for Control Process and Procedure
Decision-making
Styles and Subjective Factors in Decision-Making
Questioning Techniques
Group Decision-Making
Leadership Skills
Working on Your Leadership Skills
Theories and Styles of Leadership
Understanding Influence Strategies
Managing Subordinates’ Performance Problems
Employee Communication
Corrective Techniques
The Importance of Counselling
Managing Conflict
Managing Change and Conflict
Types of Conflicts and Conflict Resolution Strategies
Team Building Techniques
Benefits of Teamwork and the Road to Better Teamwork
Teamwork: Guidelines for Building an Effective Team
Organizing to Overcome a Shortage of Skills
Choosing and Developing Your Staff
Selection and Orientation Techniques
Appraising Performance
Employee Development