CTHR - Golden Service Standards for Driving Business Results

Golden Service Standards for Driving Business Results

DATE & TIME

14 Jan 2025 (Tue) - 15 Jan 2025 (Wed)
7:00 PM - 10:00 PM

PRICE

HKD 3,350
(HKMA Member: HK$2,850
Non-Member: HK$3,350
Group Discount: HK$200 less for each participant
For companies that nominate and make payments at the same time for two or more participants.
Service Industry Discount: HK$600 less for each participant
To support the service industry, a discount of $600 is oered to service industry practitioners.
(WhatsApp your Training Concierge at 5225 7721)
Group Discount and Service Industry Discount can be utilized together.)

ORGANISER

HKMA

LOCATION

3/F Tower 2, South Seas Centre, 75 Mody Road, Tsim Sha Tsui, Kowloon

DESCRIPTION

What we can Achieve Together with You:
Our goal is to equip the participants with the knowledge and skills to understand the principles
of exceptional service, map the customer journey, foster a customer-centric culture, enhance
communication, anticipate customer needs, and develop eective problem-solving and recovery
strategies. You’ll learn how to implement personalized service approaches, leverage customer
feedback for continuous improvement, and motivate your employees to delight your guests
as a team.

We tailor-made this Training for:
- Store Managers
- Retail Supervisors
- Restaurant Managers
- Hospitality Managers
- Customer Service Managers
- Team Leaders in client-facing roles

CONTENT

PART 1- Customer Experience & Brand

PART 2- Service Quality

PART 3- Service Recovery

The training program will employ a variety of teaching methodologies to ensure an engaging and eective learning experience, including:

1. Case Studies
2. Group Discussions
3. Storytelling Sessions: Learning the art of storytelling to convey service excellence.
4. Action Planning
5. Insights from our distinguished guest speakers

For more details and registration, please click here.