CTHR - Workshop on Coping with Problem People and Difficult Situations

Workshop on Coping with Problem People and Difficult Situations

DATE & TIME

31 Dec 2024 (Tue)
9:00 AM - 5:00 PM

PRICE

HKD 2,980
(FEE (Inclusive of tea/coffee breaks)
HKMA Member: HK$ 2,780
Non-member: HK$ 2,980
Early Bird Discount: HK$200 less each
(For those who enrol and pay one month before the course commencement date)
Group Discount: HK$200 less each
(For companies which send a total of two or more participants to this course and enrol at the same time))

ORGANISER

HKMA

LOCATION

14/F Fairmont House 8 Cotton Tree Drive Central

DESCRIPTION

‘Difficult people’ is a term synonymous with ‘problem people’, and difficult people are often problematic. They could be your colleagues, friends, clients, customers or even yourself. While most people do not deliberately set out to be difficult or problematic, sometimes, they are unable to control their emotions or inner self. Learning the skills to deal with these people will certainly make working more effective, pleasurable and satisfying for you, decreasing your stress level and the stress level of the people around you for we sometimes “dump” our emotions on others, creating a vicious circle.

During the workshop, you will also learn about yourself and your possible role in complicating these situations. More importantly you will learn the art of managing such people while learning how not to allow other people’s emotions or unreasonable behaviour to affect you.

CONTENTS
Understanding Behaviour and Its Effect
 Behaviours and Why Some People are ‘Difficult’
 Example of ‘Difficult’ or ‘Problem’ People
 Are You Part of the Problem?
How to Cope with Difficult People and Situations
 Accentuate, Eliminate, Neutralise Strategies
 Use Feedback with Very Difficult People
 Understand Non-verbal Signals
 How to Respond
 Examples of Difficult People and Situations
• Hidden Sarcasm
• Condescending or Rude
• Silent Judges – Unresponsive Behaviour
• Information Keepers
• Idlers
• Perfectionists
• Idea-Destroyers
• Know-It-All ……. etc

For more details and registration, please click here.