A 2-Day Workshop on The Making of a Successful Manager

INTRODUCTION
The skills needed in management today are specialized. Organizations are more diverse and more
professional while values and attitudes in the work place have changed. Therefore, managers have to
deal with greater workloads, increased competitiveness, and even more knowledgeable subordinates.
Being a successful manager in the 21st century means leading by staying ahead. Managers need to get
the best performance from subordinates, possess a working knowledge of current developments as well
as the essence of management.
This workshop is specially designed to provide participants with insightful management skills, and guide
them on how to use these skills to enhance satisfaction and success in their career.
OBJECTIVES
Upon completion of the workshop, participants will be able to:
- Acquire effective strategic planning and managerial control skills
- Practise sound decision-making techniques and solve problems effectively
- Adopt an effective leadership style and become an efficient leader
- Solve conflicts in the workplace using the win-win strategy
- Improve interpersonal flexibility so as to increase success at work
- Prioritize activities and construct an effective daily time plan
- Choose the right person for the right job
- Devise effective plans to develop employees’ potentials
- Obtain respect and trust from peers and subordinates
DESIGNED FOR
Managers who want to learn the most essential management skills and use the techniques to achieve
rapid results on the job.

CONTENTS
1. YOUR ROLE AS A MANAGER
a. Daily Activities of a Manager
b. Managerial Effectiveness
c. The Concept of Empowerment
d. Managerial Leverage
2. HOW TO PLAN AND CONTROL
a. Need for Planning
b. Planning Process - Objectives, Policies and
Procedures
c. Developing and Implementing Plans
d. Need for Control Process and Procedure
e. The Importance of a Management System
3. HOW TO MAKE GOOD DECISIONS
a. Clarifying Priorities
b. Examining and Solving Problems
c. Determining the Appropriate Time to
Involve Others in Decision-Making
d. Incomplete Information Affects Quality of
Decision
4. THE ART OF THE LEADER
a. Exploring Major Ways to Get People to
Follow You
b. Understanding Influence Strategies
c. Developing Self-confidence as a Leader
d. Management Video Training Session:
Managing by Wandering Around
e. Your Role and Qualities of being a Leader
5. HOW TO MANAGE SUBORDINATES’
PERFORMANCE PROBLEMS
a. Recognition of and Identifying Causes
b. Corrective Techniques
c. The Importance of Counselling
d. Managing Performance Problems
6. HOW TO HANDLE CONFLICT
a. Identifying the Major Types of Conflict in
the Workplace
b. Using Win-Win Strategy in Solving Conflicts
c. Role Play Session: Handling Conflicts
7. HOW TO MANAGE TIME
a. Avoiding Major Time-Wasters
b. Learning Effective Time Management Skills
c. Practical Tips for Managing Time to Improve
Productivity
8. HOW TO CHOOSE AND DEVELOP YOUR STAFF
a. Selection and Orientation Techniques
b. Appraising Performance - Building on
Strengths
c. Employee Development
d. Capability and Commitment in Team
Performance
9. FINALLY, HOW TO OBTAIN RESPECT AND
TRUST FROM YOUR PEERS AND SUBORDINATES
a. Stroking, Praising and Giving Credit
b. Performance Benchmarks
c. Operational Problems and Responsibilities
d. Behavioural and Moral Codes
e. Making Team Works