Executive Certificate in Employee Experience Management

OBJECTIVES

After the completion of the programme, the Target Learners are able to know how to create a positive and engaging work environment for employees.  This programme focuses on understanding the various facets of employee experience, including Human Resources Strategies and Planning, Reward Management, Talent Management, and Employer Branding.  Participants will know the best practices, case studies, and practical strategies to enhance employee satisfaction, motivation, and overall organizational performance.  Through a combination of theoretical knowledge, real-world applications, and interactive learning experiences.

TARGET LEARNERS

• HR Professionals: This programme is designed for HR professionals who want to deepen their understanding of employee engagement and experience. It equips them with knowledge, strategies, and practical skills to foster engagement, improve employee experience, and create a positive work environment. The programme helps align HR practices with organizational goals and drive employee satisfaction and productivity.
• Managers and Team Leaders: This programme targets managers and team leaders who play a crucial role in fostering employee engagement and creating a positive work environment. It provides them with the knowledge and skills to understand the factors influencing engagement, evaluate employee experience, and design initiatives to enhance it. The programme empowers them to engage and motivate their team members, leading to higher performance, retention, and team success.

CONTENT

Introduction to Employee Experience Management

• Concept of Employee Experience
• Components of the Employee Journey

Developing Employee Engagement Strategies

• Engagement Strategies and the alignment of Organizational Goals 
• Employee Engagement and Positive Work Culture 
• ESG, Family-Friendly, Wellness, and DEI Principles

Aligning Compensation and Benefits with the Employee Experience

• market trends, salary data & Compa-Ratio
• Employee-Centric Benefits Programmes

Attracting and Onboarding Talents

• Recruitment
• Compelling Employer Brand
• Effective Onboarding Process

Enhancing Employee Engagement through Recognition and Celebrating Success

•  Recognition Programmes 
• Roles and Responsibilities of Stakeholders in Shaping the Employee Experience

Designing Learning and Development Programmes

• Competency Matrix
• Training Needs Analysis
• Corporate University

Performance Appraisal System

• Design and deploy Performance Appraisal System
• Ongoing Feedback and Coaching

Managing Change, Crisis and Employee Transitions

• Proactive Strategies for Effective Change Management
• Crisis Preparedness and Response Strategies
• Employee Transitions with Empathy and Compassion

Continuous Improvement in Employee Experience

• Employee Survey
• Use Data Driven Insights for Driving Continuous Improvement
• Ways to maximize the Impact and Results with Limited Budget and Resources