How to be Assertive - Communicating Assertively

Being assertive is not the same as being aggressive. How to be assertive is one of the most important interpersonal skills anyone can have. It allows one to be treated as an individual and with respect, and at the same time get things done without having to resort to coercion or be submissive, responding like a victim. Assertiveness does not necessarily mean you must say no. It does not mean you must always have your way. It is a positive way of interacting, actively listening to mutual needs, stating situation in an objective manner, expressing your feelings and requirements, helping the other party understand the consequences, so that a decision can be reached in a manner that is beneficial to both parties. It is about stating your own needs and wants without aggression.

Effective assertive skills reduce tension, minimise conflicts and improve productivity because communication among team members can be more open, direct and focused on issues, without having to rely on ploys to achieve hidden agenda.

CONTENTS
1. ASSERTIVENESS
- What is Assertiveness
- Four Types of Behaviours When People are under Pressure
- Differences between Being Assertive and Being Aggressive
- Why Some People Can’t Say “No”
- Stating from An “Adult” Position
2. GUIDELINES TO DEVELOP ASSERTIVENESS
- Active Listening
- Mastering Body Language
- Developing Appropriate Voice Quality
- Core Phrases to Use
- Showing Empathy
- Avoid “hooks” and Going Nowhere Cycle
- Having a Fallback Position
- Exercise and Role Play
3. APPLY ASSERTIVE SKILLS AND TECHNIQUES
- Develop Broken Record Technique
- Acquire Fogging Techniques
- Achieve Workable Compromise
- Apply Negative Feelings Assertion
- Use Discrepancy Assertion
- Maintain Positive Inner Dialogue
- Video and Role-play
4. A CASE STUDY
- Using Assertive Skills to Resolve Problems