Exceptional Customer Service Training - Hong Kong

This course would be useful in the following careers:

• Personal Assistant & Receptionist
• Secretary
• Assistant
• Office Administrators or Office Managers
• Office Clerk
• Marketing Assistants or Marketing Managers
• Customer service Team Member or Supervisor
• Customer Service Team Leader or Customer Relations Advisor
• Sales Manager
• Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with years of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Centralto this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

What's Included in this Customer Service Training Course?

• A Comprehensive Customer Service Training Course Folder 
• A Customer Service Training Action Plan
• Full Access to Training Slides and Trainer Notes
• Certificate of Attendance 
• 24/7 Support Before, During & After your Course
• Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

• Utilising assertive styles in difficult
• Building your confidence and being able to say no
• Understanding how others perceive your behaviour
• Understanding how using customer-focused communication improves your service standard
• Practising how to turn customer service disappointments into a positive experiences