Communication and Interpersonal Skills (incl. DiSC Assessment)

Your interpersonal skills can spell the difference between success and failure in getting your job done, and advancing your career. To achieve both personal and professional success, you need to sharpen your communication and interpersonal skills. At this intensive learn-by-doing workshop, you’ll improve every aspect of your working relationships! You’ll learn how to build positive relationships, get the results you seek, and enhance your ability to communicate and interact effectively with others.

Complimentary DISC Report

A complimentary DISC Report is included with your programme registration. DISC helps individuals gain a better understanding of themselves and of others, and realise the impact of their personal behaviour on the people around them. This online assessment helps individuals learn to what degree they use a particular dimension of behaviour in their particular situation.

Objectives

• Understand how others perceive you
• Improve communication and get the response you want
• Develop “active listening” skills to really tune in to co-workers and cultivate productive relationships
• Be assertive without being intimidating
• Gain others’ co-operation to implement ideas
• Uncover the root causes of conflict and achieve resolution

Key Topics

• Critical elements of communication and interpersonal skills
• The barriers to effective use of interpersonal skills
• How to build rapport and communicate with people who have different styles to your own
• Techniques for active listening
• Knowing the difference between communication patterns
• Asking questions to gain more information, and using active listening and empathy
• Applying proven methods for developing better interpersonal relationships and gaining cooperation
• Practising assertive communication skills with real-life cases
• Handling difficult people and circumstances effectively and with confidence
• Steps for resolving conflicts to achieve win-win relationships