Workshop on Effective Communication and Influencing Skills Dealing with Different Generations

Overview
As a new generation joins the workforce, fostering mutual understanding becomes paramount. Effectively communicating with them and influencing a generationally diverse team presents unique challenges; however, well-managed multigenerational teams can leverage a broad spectrum of skills and experiences to their advantage.

This workshop explores the characteristics of different generations in the workforce and provides strategies for enhancing communication, influencing skills, and improving individual experiences of all members.

COURSE OBJECTIVES
Upon completion of the workshop, participants will be able to:

• Understand Their Own and Other People’s Communication Styles
• Understand Different Generations’ Characteristics
• Adapting Their Style and Approach to the Person and Situation for Better Results
• Delivering a Message That is Persuasive, Value-Driven, and Relevant to Ensure That the Person Understands
• Develop a toolkit of both verbal and non-verbal communication/influencing techniques

COURSE CONTENT
Definition of Communication
Purpose of Communication / Presentation
To Inform
To Discuss
To Convince
To Take Action
Understand Generation Defined
Silent Generation
Baby Boomers
Generation X
Generation Y (Millennials)
Generation Z
How to Communicate Effectively with Different Generations
Introduction of The OOCC Model
Objective
Opening
Content
Closing
11 Business Communication Behaviours and Application
Introduction of “VAK” Preference in Communication Process
How Perception Affect Our Communication Process?
The 3 “A” Factors in Communication Process
Awareness
Adaptability
Articulation
Introduction of DISC Profile to Understand Different People’s Styles and How to Adapt to Them
Fundamental of Influencing Skills: What, How and Why to do?
How to Develop Good Questioning Skills and Active Listening Skills
Three Golden Questions and LADDER Model in Active Listening
Introduction of “Latest Effect” and “Labelling Skills” in Influencing/Communication Process
Six Psychological Methods to Influence Others