Effective Communication & Influencing Skills Dealling with Different Generations

As a new generation joins the workforce, fostering mutual understanding becomes paramount. Effectively communicating with them and influencing a generationally diverse team presents unique challenges; however, well-managed multigenerational teams can leverage a broad spectrum of skills and experiences to their advantage.

This workshop explores the characteristics of different generations in the workforce and provides strategies for enhancing communication, influencing skills, and improving individual experiences of all members.

COURSE OBJECTIVES
Upon completion of the workshop, participants will be able to:

• Understand Their Own and Other People’s Communication Styles
• Understand Different Generations’ Characteristics
• Adapting Their Style and Approach to the Person and Situation for Better Results
• Delivering a Message That is Persuasive, Value-Driven, and Relevant to Ensure That the Person Understands
• Develop a toolkit of both verbal and non-verbal communication/influencing techniques

DURATION
1 day (9:00am – 5:00pm)

METHODOLOGY
Interactive discussions, exercises, and role-playing activities.

COURSE CONTENT

1. Definition of Communication
2. Purpose of Communication / Presentation

• To Inform
• To Discuss
• To Convince
• To Take Action

3. Understand Generation Defined

• Silent Generation
• Baby Boomers
• Generation X
• Generation Y (Millennials)
• Generation Z

4. How to Communicate Effectively with Different Generations
5. Introduction of The OOCC Model

• Objective
• Opening
• Content
• Closing

6. 11 Business Communication Behaviours and Application
7. Introduction of “VAK” Preference in Communication Process
8. How Perception Affect Our Communication Process?
9. The 3 “A” Factors in Communication Process

• Awareness
• Adaptability
• Articulation

10. Introduction of DISC Profile to Understand Different People’s Styles and How to Adapt to Them
11. Fundamental of Influencing Skills: What, How and Why to do?
12. How to Develop Good Questioning Skills and Active Listening Skills

• Three Golden Questions and LADDER Model in Active Listening

13. Introduction of “Latest Effect” and “Labelling Skills” in Influencing/Communication Process
14. Six Psychological Methods to Influence Others