Managing Conflict in the Workplace

Conflict Management and Resolution Training
"Remember that other people may be totally wrong, but they don't think so." - Dale Carnegie

Conflict is a natural part of business and of life. The natural give and take between people is a healthy way to create "constructive discontent" and discover new approaches to challenges. Problems arise in the ways that we deal with these conflicts. Using Dale Carnegie's principles, we can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships. In this course, we will explore win-win strategies to managing conflict by working with Dale Carnegie's proven tools and methods that bring issues to the table, discuss them with objectivity, and find common ground.

This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.

Who should attend?
While designed for managers, supervisors, and leaders focused on their personal leadership growth, this course is also highly valuable for anyone wanting to improve their skills in dealing with difficult people and communicating easily and diplomatically.

Duration:
This course includes 90 minutes of live online instruction and 90 minutes of self-directed learning. Dale Carnegie’s blended experience is the perfect mix of the live instructor-led learning that creates transformation and the sustainment that leads to lasting results. To enhance single session live online experiences, Dale Carnegie includes elements of self-directed learning to encourage behavior and performance change.

Course Objectives:

• Diagnose conflict within your organization.
• Analyze your conflict response style.
• Apply a variety of strategies for managing and resolving conflict.

What You’ll Learn
This course will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire. Learn to recognize your own anger triggers and ways to address them confidently. Analyze methods for resolving conflict that leave valuable relationships unscathed.

Why you want to learn it
In our complex work environments, strong interpersonal skills are non-negotiable. As a leader, your ability to address discord directly and in person is paramount. Mastering conflict resolution isn't just a skill – it's the key to building a truly cohesive and high-performing team.

Begin by assessing your current approach to handling conflicts with our Internal Conflict Resolution Guidebook and gain the effective conflict resolution strategies you need to foster unity.

How it will help you
The natural give and take between people is a healthy way to create "constructive discontent" and discover new approaches to challenges. Extreme approaches to conflict management - being too direct or completely shying away from confrontations - will often lead to unresolved issues and lingering problems.

By understanding the dynamics of conflict and the individuals involved, you can resolve issues proactively, fostering high morale and preventing productivity loss. Effective conflict management delivers tangible financial results, evidenced by Delta Dental's experience with Dale Carnegie. By developing their managers' conflict resolution skills, Delta Dental saw increased self-confidence, improved collaboration, and ultimately, record operational and financial returns.