Cross and Up Selling

This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.

You’re the expert in your business. Now it’s time to show customers that. Cross-selling and upselling are two ways to add value for them. Clients may not be aware that you offer add-ons or upgrades. They may never have heard about your corresponding services to go with their purchase. Increase value and improve customer experience when you learn to cross-sell and upsell through this online training course.

Who should attend?
Anyone who sells products or services with multiple tiers or options

Duration:
This course includes 90 minutes of live online instruction and 90 minutes of self-directed learning. Dale Carnegie’s blended experience is the perfect mix of the live instructor-led learning that creates transformation and the sustainment that leads to lasting results. To enhance single session live online experiences, Dale Carnegie includes elements of self-directed learning to encourage behavior and performance change.

Objectives:

• Transform perceptions and perspectives to energize cross and upselling
• Identify win-win-win opportunities to offer value-add products for increased customer satisfaction
• Apply a cross selling and up selling process to make the ask simple for us and the buying decisions easier for our customers

What You’ll Learn
In this live online training course, you’ll learn to ask thoughtful questions to determine if upselling or cross-selling opportunities are good ideas. Then, you’ll be able to skillfully upgrade your clients and increase your sales while creating real win-win situations. You’ll also review principles to genuinely win people to your way of thinking.

Your Dale Carnegie trainers are not only knowledgeable when it comes to cross and up selling training course materials, but they are also skilled sellers themselves. You’ll walk away from this class as a better salesperson (whether that’s your only role or not) who is ready to give customers a great experience.

Why You Want To Learn It
Selling a product or service is much more than setting up a simple transaction. Salespersons act as problem solvers, discovering customer needs and providing solutions. Knowing a proven process for determining when to cross-sell vs upsell adds value for the customer while generating increased or recurring income for the business.

How It Will Help You
By learning to properly cross-sell and upsell, you create strong bonds with customers who now like you, trust you, and will purchase more from you. In the end, you look good to both your customer and your company because you’ve produced a genuine win-win situation. Cross-selling and upselling properly takes sales from icky to amazing.