Disagree Agreeably

This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.

Disagreements left unresolved can grow, foster ressentiment, generate bad reviews, and can create conflict that harm productivity, morale, and culture.

Who should attend?
Customer service professionals and anyone who would like to build skills to deal with difficult people, handle conflict, and address issues in a productive way.

Duration:
This course includes 90 minutes of live online instruction and 90 minutes of self-directed learning. Dale Carnegie’s blended experience is the perfect mix of the live instructor-led learning that creates transformation and the sustainment that leads to lasting results. To enhance single session live online experiences, Dale Carnegie includes elements of self-directed learning to encourage behavior and performance change.

Objectives:

• Keep lines of communication open
• Identify personal hot buttons
• Foster greater acceptance in disagreements
• Apply a formula to disagree in an agreeable way
• Create bridges to common ground

What You’ll Learn
Gain insight into your own reactions to discord, and practice expressing yourself in productive way. Learn to be more tolerant of alternate viewpoints and discover six rules for disagreeing agreeably.

Why You Want To Learn It

Professionals and leaders who can handle conflict and differing points of view are able to build relationships based on mutual respect and can expect better outcomes that lead to positive customer interactions, and a more productive working environment for everyone.

How It Will Help You

The most successful professionals are those who can deal effectively with all sorts of different people.  They are able to communicate in a way that generates respect, maintains diplomacy, and creates trust.