Achieving Success with Difficult People

Do you want to know how to interact with anyone, regardless of how difficult you perceive them to be? This course will give you the skills to effectively meet your needs while protecting the dignity and rights of others to form more cooperative relationships.

This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? And by answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.

You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.

By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

Syllabus :

• Identifying Preferred Communication Styles
• Analyzing Your Own Difficult-Person Situation
• Dealing With Hostile-Aggressive Personality Types
• Dealing With Difficult Passive Personality Types
• Dealing With Aggressive Subcategories of Difficult Intuitors
• Identifying and Dealing With Relators
• Overcoming Your Own Difficult Characteristics
• Developing Skills to Become More Flexible
• Exploring Resilience-Building Strategies
• Discovering the Importance of Assertiveness to Positive Relationships
• Changing Your Own Assertiveness Skills
• Learning Techniques to Improve Your Listening Abilities