Certified Workplace Facilitator Program

Facilitation is a set of unique knowledge and skills that can be systematically acquired, practiced, and polished.
This 3-day training program will equip you with the necessary knowledge and handson practice opportunities to become a qualified workplace facilitator. You will gain all the foundational knowledge and learn by practicing. This is not a sit-down, lecture style program throughout the program. When you get back to work, you  will be ready to start facilitating effectively.

OBJECTIVES
By the end of the program, you will be able to:
1. Understand the role of a facilitator and the key responsibilities, attributes, and mindset required for effective facilitation.

2. Develop and practice essential communication skills as a workplace facilitator.

3. Learn techniques for creating a positive environment, establishing trust, managing group dynamics, and promoting inclusivity.

4. Acquire the knowledge and skills to design facilitation sessions, including setting objectives, selecting appropriate activities, and creating agendas.

5. Explore and apply effective facilitation techniques and tools, with a focus on problem-solving, consensus building, and promoting learning for individuals and groups.

6. Develop supplementary facilitation skills including facilitating team collaboration, managing conflicts, adapting facilitation to virtual settings, and practicing facilitation through simulated scenarios.

Content Overview

Day 1 – Foundations of Facilitation
• Introduction and overview
• R&R: Understand the key responsibilities, attributes and mindset of an effective facilitator, and how they differ from those of managers and trainers.
• Process design: How to plan a facilitation session, determine objectives, select appropriate activities and create agendas.
• Create a positive facilitation environment, establish trust and promote inclusivity.
• Communication skills: Discuss and practice 4 key communication skills for a facilitator.

Day 2 – Facilitate to Meet Objectives
• Examine and practice four effective facilitation tools.
• Introduce the “Big 3” of facilitation objectives: Problem-solving, Consensus Building, Learning.
• Facilitate Problem-solving: Learn how to guide the groups through structured problem solving techniques.
• Facilitate Consensus Building: Explore the skills and tools to reach group decisions and build consensus.
• Facilitate Learning: Experience and learn how to cultivate learning in individuals and groups through facilitation.

Day 3 – Supplementary Facilitation Skills and Application
• Facilitate team building and collaboration: Discuss frameworks and tools to foster team cohesion and enhance collaboration.
• Deal with difficult situations and conflicts during facilitation.
• Virtual facilitation: Address the unique challenges and strategies for facilitating virtual sessions effectively.
• Facilitation practices and feedback.
• Wrap-up and assessment requirement.