Advanced Certificate in Administrative and Management Skills
行政及管理技巧高級證書課程

INTRODUCTION

According to the thought-provoking book “Global Squeeze – The Coming Crisis for First-World Nations,” the future economy will resemble a dumbbell, with independent executives at the top and working staff at the bottom.

In essence, this means that senior management will face tremendous pressure and increasingly high expectations towards administrative and management executives. To effectively navigate these changing times, it is crucial for executives to continually enhance their skills and knowledge, enabling them to rise above the challenges they encounter.

By participating in this course, participants will have the opportunity to acquire valuable skills, including:

• excelling in communication with your boss and senior management, even in demanding environments;
• adapting gracefully to work with managers of diverse styles;
• cultivating effective self-management strategies for attaining success;
• mastering the art of problem-solving techniques and elevating your proficiency to new heights, paving the way for recognition during appraisal; &
• embracing the changes in the challenging realm of social media handling and China’s dynamic communication environment.

CONTENTS
SKILLS FOSTERING
1. Management Skills ( 管理技巧 )
- How to manage your boss
- Deal with several bosses
- Think creatively
- Manage multiple priorities
- Handle office politics
- Arrange Itinerary
- Case study
2. Interpersonal Skills ( 溝通技巧 )
- Win the boss on your side
- Gain the support of co-workers
- Get the support of junior staff
- Outwitting difficult peoples
- Co-ordinate various departments
- Case discussion
3. Presentation Skills ( 表達技巧 )
- Talk to inform, talk to get action, talk to persuade, etc
- How to deliver public speeches
- Tips for impressive public speaking
- How to undertake small talks
- How to overcome nervousness
- How to feedback decently
- Case practic

4. Leadership Skills ( 領導才能 )

- Problem solving and decision making
- Asking wise questions to get results
- Mobilize your team/colleagues
- Effective delegation
- Build a mutually supportive team
- Role play
5. Media Handling Techniques ( 應對傳媒技巧 )
- Understand the different requirement of today’s media
(including electronic, print and online media)
- Organize press conference
- Prepare a decent speech for your management
- Facilitate the management to answer questions
- Follow up with different press
- PR crises managemen