Distance-Learning Certificate Course on How to Improve Managerial Efficiency

Management is “Getting things done through other people”. But it is not an easy job without appropriate techniques. To meet the never-ending challenges of managerial responsibilities, all managers have constantly to improve and sharpen their management skills and techniques. As the business world grows in size and complexity, effective managerial skills have become an esential asset for all successful managers.

CONTENTS
I. Communication

• Better Communication for Managers
• A Model for Better Communication
• Breaking Down Barriers to Eff ective Communication
• How Do You Rate as a Listener?
• Tools for Spotting and Correcting Communication Problems
• Case Study

II. Decision Making

• A Realistic Look at Decision Making
• Styles of Decision Making
• The Subjective Factor in Decision Making
• Quality Decisions Start with Good Questions
• Groups Can Make the Best Decisions - If You Lead the Way
• Involving Your Staff in the Decision-Making Process
• Case Study

III. Motivation

• Why You Can’t Motivate Everyone
• Constraintsto Eff ectiveMotivation
• The Best Way to Motivate
• Understanding and Using Motivation
• Understanding Needs
• Alternatives to Monetary Rewards
• Case Study

IV. Delegation

• Delegation: There’s More to it than Letting Someone Else do it
• Why Supervisors Don’t Delegate and Employees Don’t Accept Responsibility
• Giving Instructions: It’s not as Easy as it Seems
• Speaking with Authority: How to Give Directions
• How Breakable is the Chain of Command?

V. Leadership

• Working on your Leadership Skills
• Learning how to Infl uence Others
• Fine-tuning Team Spirit
• Leadership Style and Managerial Eff ectiveness - an Exercise in Self-analysis

VI. Self-development

• Management Theory: Its Application to the Job
• How to Identify your Negative Behaviour Characteristics
• Towards a More Creative You - Developing the Whole Person
• Towards a More Creative You - the Actualising Climate
• Towards a More Creative You - the Actualising Philosophy
• Towards a More Creative You - the Actualising Executive