From Employee Experience (EX) to Customer Experience (CX)
9:30 AM - 12:30 PM
(Pricing: Member: $500 Non-member: $750)
This interactive workshop presents the concept of CEX—a mindset that emphasises the simultaneous growth and development of both Customer Experience (CX) and Employee Experience (EX). By adopting this holistic approach, organisations can create a seamless experience that begins with internal branding and extends outward to customers, ensuring a consistent and impactful brand experience at every level.
Key Highlight
Learn Employee Experience (EX) and Customer Experience (CX) effectively to enhance practical application branding with Patented Tools - Experience Archetypes® and other innovative tools
Interactive, action-filled and fun activities to reinforce learning
CEX real cases and examples of organisations
9:30 AM - 12:30 PM
(Pricing: Member: $500 Non-member: $750)