Workshop on Coping with Problem People and Difficult Situations

‘Difficult people’ is a term synonymous with ‘problem people’, and difficult people are often problematic. They could be your colleagues, friends, clients, customers or even yourself. While most people do not deliberately set out to be difficult or problematic, sometimes, they are unable to control their emotions or inner self. Learning the skills to deal with these people will certainly make working more effective, pleasurable and satisfying for you, decreasing your stress level and the stress level of the people around you for we sometimes “dump” our emotions on others, creating a vicious circle.

During the workshop, you will also learn about yourself and your possible role in complicating these situations. More importantly you will learn the art of managing such people while learning how not to allow other people’s emotions or unreasonable behaviour to affect you.

CONTENTS
Understanding Behaviour and Its Effect
 Behaviours and Why Some People are ‘Difficult’
 Example of ‘Difficult’ or ‘Problem’ People
 Are You Part of the Problem?
How to Cope with Difficult People and Situations
 Accentuate, Eliminate, Neutralise Strategies
 Use Feedback with Very Difficult People
 Understand Non-verbal Signals
 How to Respond
 Examples of Difficult People and Situations
• Hidden Sarcasm
• Condescending or Rude
• Silent Judges – Unresponsive Behaviour
• Information Keepers
• Idlers
• Perfectionists
• Idea-Destroyers
• Know-It-All ……. etc