Executive Certificate in Performance Management

Individual performance drives organisational performance, and it is important to ensure everyone understands the organization’s vision, mission and core values as well as how they can contribute to the accomplishment of business objectives. In light of that, this certificate course aims to share with participants field-proven approach for designing and implementing a performance management system that helps deploy corporate directives and measure staff performance in an objective manner.The lecturer holds a Master Degree in Manufacturing Engineering from Cornell University in US and a Bachelor Degree in Mechanical Engineering from the University of British Columbia in Canada. He is a certified Psychometric Tools Consultant of the Chinese Personality at Work (CPW) and has been working as a management consultant for over 15 years. He has helped different client organisations including government departments, public utilities, NGOs as well as private sectors in manufacturing, servicing trading and banking industries in US, PRC, Hong Kong and Taiwan to revamp their existing HRM practices in different areas such as strategic planning, organisation structure, staff selection, performance management, assessment on competency proficiency, compensation design, and etc.

Speaker:

Mr Wilson Chu

Date: 5, 7, 12, 14 March

Module 1: Introduction to Performance Management
- Definition of Performance Management
- Importance of Performance Management to Managerial Staff
- The Performance Management Cycle and Stages (i.e. Performance Planning, Coaching & Appraisal)
- Quantitative vs. Qualitative Assessment on Staff Performance

Module 2: Planning & Communicating Staff Performance
- Objective & KPI Setting for Results Achievement
- Format and Components of Quantitative Performance Assessment
- Adopting Objective & KPI Setting as a Strategic Management Tool
- Illustrating Core Competences and Corresponding Requirements

Module 3: Performance Coaching for Results
- Introducing the GROW Model for Conducting Coaching Sessions in Daily Work
- Adopting the “Pull” & “Push” Approach during Coaching Process
- Essential Questioning Techniques for Fact Finding & Problem Solving
- Giving Positive & Constructive Feedback on Staff Performance

Module 4: Conducting Performance Appraisal Interviews
- Preparation for Performance Appraisal Interviews
- Performance Appraisal Interview Step-by-step
- Reaching Consensus on Performance Rating
- Dealing with Emotional and Defensive Reaction
- Exploring Staff Development Needs