CTHR - Coping with Problem People and Difficult Situations

Coping with Problem People and Difficult Situations

DATE & TIME (Expired)

19 Mar 2018 (Mon) - 11 Dec 2018 (Tue)
9:00 AM - 5:00 PM

PRICE

HKD 2,980
(HKMA Member: HK$ 2,780
Non-member: HK$ 2,980
Early Bird Discount: HK$200 each
)

ORGANISER

HKMA

LOCATION

14/F Fairmont House, 8 Cotton Tree Drive, Central, HONG KONG

Coping with Problem People and Difficult Situations

DESCRIPTION

INTRODUCTION
‘Difficult people’ is a term synonymous with ‘problem people’, and difficult people are often problematic. They could be your colleagues, friends, clients, customers or even yourself. While most people do not deliberately set out to be difficult or problematic, sometimes, they are unable to control their emotions or inner self. Learning the skills to deal with these people will certainly make working more effective, pleasurable and satisfying for you, decreasing your stress level and the stress level of the people around you for we sometimes “dump” our emotions on others, creating a vicious circle. During the workshop, you will also learn about yourself and your possible role in complicating these situations. More importantly you will learn the art of managing such people while learning how not to allow other people’s emotions or unreasonable behaviour to affect you.

OBJECTIVES
At the end of the workshop, participants will be able to:
- Understand why some people are ‘difficult’ or ‘problematic’, and to identify the associated behaviour and circumstances .
- Analyse and take responsibility for your own actions
- Acquire the skills and techniques needed for coping with difficult people

Date & Time:
Monday, 19 March 2018 or Thursday, 23 August 2018 or Tuesday, 11 December 2018
9:00 am – 5:00 pm

Speaker
MS WEELAN HO

Enquiries
2774-8501

For more details and registration, please click here.