Effective, Clear & Focused Communication Skills

INTRODUCTION

All of us would like to think we communicate well, but in reality, few people can truly communicate effectively. Yet, it is one of the most crucial skills anyone can have, be it in a social environment or at work, for it is through communication that ideas are expressed and explored, conflicts resolved,
solutions negotiated and, ultimately, the intended objectives met.

Knowing how to communicate well requires us to truly understand the communication process and potential barriers within the process so that we know how to avoid pitfalls. Learning fundamental key skills such as active listening, framing the right questions, choosing appropriate words, interpreting body language, and having the right attitude of being willing, open, honest and accepting are crucial to effective communication. Such fundamental skills appear simple, but are often overlooked.

Often, many people complain about the lack of communication within the team and our peers, bosses, including ourselves complain about the lack of time to communicate. Thus, the vicious circle goes on.

This workshop is designed to break the vicious circle and suggests methods of effective communication that are clear, focused and time saving. We should be able to keep in touch and be ‘in the loop’ without wasting unnecessary time on communication.

OBJECTIVES

At the end of the workshop, participants will be able to:

• Recall potential barriers at each point of the communication and take actions to avoid barriers
• Plan and use Pyramid method to structure communication
• Acquire skills and techniques for active listening, reframing questions and adopting the right mindset
• Practice eff ective, clear, focused communication that saves time
• Break the vicious circle of not communicating due to the lack of time

DESIGNED FOR

• Managers and Staff positions
• Supervisors, Executives, Technical Staff
• Anyone interested in self-development

Communication Process and Barriers

•  What is Eff ective Communication?
•  How Does the Communication Process Work?
•  Barriers between Listener and Speaker

Active Listening Skills

•  Levels of Listening
•  Listening: The Forgotten Skill
•  Getting Others to Listen to You

Reinforcing Effective Communication

•  Adopting the Right Attitude
•  Communication Planning
•  What, How, and When of Communication
•  Choice and the Use of Words
•  Interpreting Body Language
•  Interpreting the Message Within Context
•  Demonstrate Effective Communication -“What Would You Say?”
•  Creating a Channel for Communication
•  Guidelines, “Do’s” and “Don’ts” of Effective Communication

Reporting to Your Boss Using Effective, Clear and Focused Communication

•  Pyramid Structure of “How to Present” in a Short and Focused Manner
•  How to Plan Focused Communication
•  Demonstrate with Examples
•  Skills Practices with Cases in order to Internalise
•  Role Play: Feedback from Colleagues and Program Coach