CTHR - Resolving Conflicts

Resolving Conflicts

DATE & TIME (Expired)

11 Dec 2020 (Fri)
9:00 AM - 5:30 PM

PRICE

HKD 3,600

ORGANISER

Dew-Point

LOCATION

21/F., Ritz Plaza, 122 Austin Road, Tsimshatsui, Kowloon, Hong Kong

DESCRIPTION

In the Resolving Conflicts programme, you will learn the strategies, tactics, and insights you need to be firmly in control of tough conflict situations. Spot potential conflict situations and defuse them before they flare up. This programme is designed to give you the practical skills you need to respond to on-the-job conflicts quickly and effectively.

Objective

Enhance teamwork and turn conflicts into opportunities that enhance performance
Recognise conflicts and their causes
Respond to difficult behaviours
Recognise different styles and how to handle criticism
Learn how to respond to aggressive or passive-aggressive people
Use a systematic approach to resolve conflicts and improve productivity
Discover when it's smart to stand firm on your decisions and when it's best to compromise

Key Topics

How conflicts evolve and escalate
Preventing conflicts and the consequences of unresolved conflicts
Effective influencing for resolving conflicts
Developing assertive and responsive behaviours
Reducing defensiveness and developing process-oriented skills
Dealing with aggressiveness, intimidating and superiority behaviour in others
How emotions affect discussions and how to avoid emotional decision-making
Using anger management when resolving conflicts
Approaches for resolving problems with difficult colleagues
Developing strategies based on the other person’s style and situational factors

For more details and registration, please click here.