Certificate Course on Human Resources Management
人力資源管理證書課程

Many new developments in organizations and the community greatly affect our human resources management systems that include employee productivity, employee morale in the present economic environment, organizational downsizing, work diversity, new development of many employment related ordinances including the Mandatory Provident Fund Scheme, different Discrimination Ordinance, Private Data Ordinance, etc. Human resources executives and administrators face these new and unconventional employment issues and challenges which require them to have a new set of skills and knowledge to cope with the new demands and present contexts on human resources function.

DESIGNED FOR

Human Resources Officers, Supervisors, Human Resources Assistants, Human Resources Administrators who want to:

• receive formal training in the human resources field
• update himself/herself on the most updated developments in human resources function
• build a strong foundation to proceed to a high level of educational study in the subject of human resources
• sharpen his or her practical skills in dealing with different human resources issues

1. INTRODUCTION ( 簡介 )
a. Meeting Present and Emerging Human Resources Challenges
b. Changing Roles of Human Resources Department in Hong Kong

2. PRESENT CONTEXT OF HUMAN RESOURCES MANAGEMENT ( 人力資源管理的現況 )
a. Linking Human Resources Management with Business Objectives
b. Managing a Flexible Workforce
c. Enhancing Employee Productivity
d. Increasing Employee Morale
e. Handling New Employment Issues Upon New Labour Related Ordinance
f. Adopting Information Technology in Human Resources Management to Increase Work Efficiency
g. Human Resources Strategies to Cope with Present Challenges

3. STAFFING ORGANIZATION ( 機構之人手配套 )
a. Flexible Manpower Planning
- Manpower Planning Process
- Human Resources Related Issues in Handling
. Temporary Employees
. Part-Time Employees
. Contract Employees
. Out-sourcing Employees
- Case Studies
b. Practical Guidelines for Human Resources Administrators and Executives on:
- Downsizing Workforce
- Employee Redundancy and Separation
- Employee Outplacement
- Case Studies
c. Human Resources Options in Manpower Cost Saving

4. EMPLOYEE RECRUITMENT AND SELECTION ( 員工招聘及甄選 )
a. Conducting Job Analysis
b. Writing Job Descriptions and Job Specifi cation
c. Various Recruitment Techniques
d. Selection Interview & Other Selection Methods
e. New Trends in Handling Employee Selection

5. EMPLOYEE TRAINING AND DEVELOPMENT ( 員工培訓及發展 )
a. Employee Training:
- Training Cycle
- Techniques in Training Needs Analysis
- Designing Eff ective Training Programmes
- Audit Learning Principles
- Measurement of Training Eff ectiveness
- New Trends in Training and Development

b. Employee Development:
- Job Rotation Programme
- Cross Exposure Training Programme
- Mentoring and On-the-Job Coaching System
- Management Development Programme
- Employee Career Management Programme and System
- Case Studies

6. REWARD AND PERFORMANCE MANAGEMENT ( 獎賞及表現評估 )
a. Employee Financial Reward Programme:
- Employee Compensation and Benefi ts
- Mandatory Provident Fund System
- Key Features and Human Resource’s Roles
b. Non-Financial Reward Programme
c. Trends of Reward Management Programme
d. Performance Management:
- Performance Management Cycle
- Setting Performance Appraisal Objectives
- Performance Appraisal Interview
- Coaching for Performance Improvement
- Case Studies - Setting a Performance Management System

7. EMPLOYEE GOVERNANCE ( 員工管治 )
a. Employee Ordinance:
- Techniques of Drafting Employment Contract
. Provision for Validation of Employment Terms
- Key Provisions of Employment Ordinance
- Most Updated Development of Employment Ordinance
b. Employee Communication Policy and Guidelines
c. Respecting Employee Rights:
- Practical Human Resources Guidelines on Private Data Ordinance
- Practical Human Resources Guidelines in Equal Opportunity Ordinance
d. Employee Complaints and Grievances
- Practical Human Resources Guidelines and Policy
e. Handling Employee Labour Disputes Policy and Guidelines
f. Employee Occupational and Job Safety Policy and Guidelines

8. CONCLUSION ( 總結 )
a. Meeting the Challenge of International Human Resources Management