Executive Certificate Course on Design Thinking for People Development - Managing People with Creativity
設計思維 ‧ 人力資源管理專業行政證書課程－善用創意持續發展人力資源

Introduction

Accordingly to Deloitte University Press “Global Human Capital Trends 2016”: the new organizations: Different by Design, 79% executives in the company agreed “Design Thinking” is categories as “Important” and “Very Important” elements in company development. Design Thinking is not limited to a methodology for product design, but it is a complete framework to do problem-solving through creative thinking.

Content

A. Design Thinking Basic ( 設計思維基礎 )
1. 5 stages of Design Thinking ( 設計思維五步法 )

• 1. History and characteristics
• 2. Empathy
• 3. Define
• 4. Ideate
• 5. Prototype
• 6. Test

2. Design thinking practices ( 設計思維練習 )

• 1. Various approaches to design thinking
• 2. Stanford d.school model
• 3. Hands- on wor kshop incor porating: d.school process, personas, empathy mapping
• 4. Enhanced insights and observations
• 5. User research, Interviewing, Presenting results
• 6. C r a f t i n g a c o m p e l l i n g v i s i o n 4C ’s m o d e l , Storytelling, Creating the desire for action
• 7. Digital methods for rapid prototyping
• 8. Exercise and discussion

B. Organisation Change through Design thinking ( 設計思維應用於人力資源變革 )
1. Design thinking for HR and Talent Innovation
( 運用設計思維尋找合適人才 )

• 1.Identify weakest link in operation
• 2. Demand & supply in people market
• 3. How to recruit innovative candidate
• 4. Learning people from social media
• 5. Case study on recruitment process
• 6. Discussion on innovative recruitment process

2. Design Thinking for Staff Retention Excellence
( 運用設計思維保留公司人才 )

• 1. Identify key factors driving positive employee experience
• 2. Identify the needs for change
• 3. Where to start if you want to begin this transformation
• 4. Case study on incentive schemes and staff retention program
• 5. Discussion on retention experience

C. Creativity Management and Knowledge via Design Thinking ( 透過設計思維為企業保持創新和保留知識 )
1. Continuous evaluation and improvement of work efficiency ( 持續性的工作效率評估和改善 )

• 1. Six thinking roles for HR professionals
• 2. T h e r o l e o f d e s i g n t h i n k i n g i n I m p r o v i n g
• Organizational Culture
• 3. Create culture of collaboration
• 4. Design thinking cultivates ideation
• 5. Encourages (and Requires) productive failure
• 6. Case study

2. Maintain core employees by continuous business reprocessing engineering ( 企業流程再造中保留核心成員 )

• 1. Importance of continuous listening
• 2. Personalised goal setting forms & balance score card
• 3. Design and share the continuous evaluation scheme
• 4. Case study

OBJECTIVES
Let our audience to have training with hands-on session
takes the par ticipants through the design thinking
journey of – “What Is?”, “What If?”, “What Wows?”, and
What Works?” for employees and business outcomes. It
helps to understand design thinking and how if differs
from conventional problem-solving techniques. During
the training sessions, it applies design thinking tools
and techniques to real-life situations and co-create
solutions with relevant stakeholders to enhance employee
experience and humanize the workplace. Course content
is empathized with employees and uncover their UNMET,
UNARTICULATED or UNDREAMT needs.