Senior Management Training

Senior Management Training Overview

This 1-day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.

This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable.

Senior Management Training Outline

This course will cover the following content:

Module 1: Communication Skills

• Effective Interpersonal Communication
• Understanding the Environment
• Emotional Intelligence
• Delivering and Receiving Feedback
• Handling Difficult Conversations
• Active Listening and presentations
• Non-verbal and verbal Communication
• Presentations
• Written and Oral Communication

Module 2: Conflict

• Interpersonal and Organisational Conflict Resolution
• Mediation

Module 3: Creativity and Innovation

• Creative Thinking
• Customer service and support

Module 4: Employee Wellbeing

• Assisting the employees
• Safety and wellness of the employees
• Stress Management
• Violence Detection and Prevention
• Work-life Balance

Module 5: Ethics

• Social Responsibility
• Inquiry and questions
• Meeting Management

Module 6: Group Dynamics

• Group Problem Solving and Decision Making
• Learn to Lead Groups and Meetings
• Online Groups
• Questioning Techniques

Module 7: Leadership Training

• Common Employment Laws
• Crisis Management
• Dealing with Ineffective Managers
• Learn about effective Decision Making
• Delegation
• Demonstrating Integrity and Courage in employees
• Employee Maintenance
• Managing Absenteeism
• Managing Day-to-Day Employee Performance
• Managing High Potential talented Employees
• Managing in Tough Times
• Strategic Leadership and Thinking
• Supervision and management

Module 8: Performance Management

• Capacity Building
• Disciplinary Action
• Goal Setting and Feedback
• Performance Development, Improvement, Measurement, and Planning

Module 9: Project Management Training

• Benchmarking
• Balanced Scorecard
• Plan-Do-Study-Act Cycle for Continuous Improvement
• Problem Solving & Lean Concepts
• Systems Thinking

Module 10: Executive Training

• Team Building
• Employee Empowerment and Involvement
• Team Building Activities
• Self-directed Teams
• Team Performance Management