How to Manage Disagreement and Conflicts Constructively

HKMA
How to Manage Disagreement and Conflicts Constructively
DATE & TIME (Expired)
22 May 2020 (Fri)
9:00 AM - 5:00 PM
PRICE
HKD 2,980
(FEE (Inclusive of tea/coff ee breaks)
HKMA Member: HK$ 2,780
Non-member: HK$ 2,980
Early Bird Discount: HK$200 each

(For those who enrol and pay one month before the course commencement date)
Group Discount: HK$200 each
(For companies which send a total of two or more participants to this course and enrol at the same time))
ORGANISER
HKMA
LOCATION
14/F Fairmont House 8 Cotton Tree Drive
DESCRIPTION

INTRODUCTION
It is natural to have confl icts in an organisation. Conflict is a necessary evil but it can be constructive when handled well. A team that always agrees unanimously is unlikely to bring creativity or alternative ideas, thus stifling innovation and restricting growth. Unfortunately, workplace conflicts, whether personal or team confl icts, create barriers and lead to an unnecessarily prolonged decision-making process. How confl icts are managed and resolved will have a signifi cant impact on team eff ectiveness, morale, motivation and ultimately talent retention as most people fi nd it tiring to have to deal with company politics and may choose to leave. For the benefi ts of all involved, it is crucial that we learn how to manage and resolve confl icts constructively.

The purpose of this programme is to help managers and supervisors understand the sources and types of confl icts, and to provide methods for confl ict management and resolution.

OBJECTIVES
At the end of the workshop, participants will be able to:

  • Identify the types and sources of confl icts and how they can be resolved
  • Suggests strategies and approaches for confl ict management and resolution
  • Acquire framework, skills and techniques for resolving such confl icts

DESIGNED FOR

  • Managers and Staff positions
  • Supervisors, Executives, Technical Staffs
  • Anyone interested in self-development

CONTENTS

Understanding Confl icts and Sources of Confl icts

  • Analyzing Confl icts
  • Confl ict Management Vs Confl ict Resolution
  • Confl ict Prevention and Control to Avoid Further Escalation
  • Handling Emotional Components of Confl icts

Conflict Management and Resolution Skills

  • Confl ict Management and Resolution Strategies
  • Confl ict Resolution Framework and Methods
  • Collaborative Approach to Confl ict Resolution
  • Procedures and “How-to” Steps in Handling Confl icts

Examples of Constructive Confl ict Resolution

  • Disagreement Among Team Members
  • A Confl ict with the Boss
  • A Personality Clash

Skills Practice

  • Case-based Skills Practices

For more details and registration, please click here.
DATE & TIME (Expired)
22 May 2020 (Fri)
9:00 AM - 5:00 PM
PRICE
HKD 2,980
(FEE (Inclusive of tea/coff ee breaks)
HKMA Member: HK$ 2,780
Non-member: HK$ 2,980
Early Bird Discount: HK$200 each

(For those who enrol and pay one month before the course commencement date)
Group Discount: HK$200 each
(For companies which send a total of two or more participants to this course and enrol at the same time))
ORGANISER
HKMA
LOCATION
14/F Fairmont House 8 Cotton Tree Drive
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