Certificate Course on Personnel Administration and Operations

INTRODUCTION ( 簡介 ) - translating theories to practice - dealing with real-life situations - performing personnel work effectively

A. PERSONNEL ADMINISTRATION (人事管理行政)

1. Techniques in Drafting and Procedures in Issuing: - Manpower planning spreadsheet - Succession planning spreadsheet - Recruitment advertisement - Job application & interview assessment - Job off er - Performance appraisal forms - Reference letter - Warning / Commendations / Dismissal / Retirement letters - Leave applications - Internal transfer application - Staff turnover analysis - Establishment review forms

2. Techniques in Drafting and Procedures in Despatching Personnel Circulars Announcing: - annual salary adjustment (favourable and unfavourable) - important appointments - annual company outings - retirements - offi ce relocations - establishment of overseas branches - major changes in company personnel policies

3. Techniques and the Procedures Involved in Drafting - Managing the NewGenerations - Right man in the right job - Realizing the strengths & development areas of the new generations - Using the proper communication approaches - Reward and young staff engagement

B. PERSONNEL OPERATIONS ( 人事管理運作 )
1. Personnel Manual and Employee Handbook ( 人事守則及僱員手冊 ) - content - a commitment to staff - production of personnel manual - conclusion

2. Salary Administration ( 薪金管理 ) - consequences of pay dissatisfaction purposes - prompt and accurate payment - maintaining competitive edge - comparable worth and equal pay

3. Organizing a Training Course ( 組織訓練課程 ) - identifi cation of training needs - designing a comprehensive training programme - attributes of a trainer - fi nding suitable staff - evaluation

4. Employee Insurance Coverage ( 僱員保險與保障 ) - compliance of legal requirement - selection of insurance company - content of contract - claim procedures - annual review

5. Mandatory Provident Fund (MPF) ( 強積金 ) - background - structure of the MPF system - regulatory systems of the MPF - administration details

6. Selected Provisions of the Employment Ordinance ( 僱傭條例 ) - payment of wage - holidays with pay - end of year payment - long service payments

For course details: Ms Candy Ho on 2774-8554