Executive Certificate in Performance Management

Individual performance drives organisational performance, and it is important to ensure that everyone understands the organisation’s vision, mission and core values as well as how they can contribute to the accomplishment of business objectives. Therefore, this certificate course aims to share with participants field-proven approaches for designing and implementing a performance management system that helps deploy corporate directives and measure staff performance in an objective manner.

Module 1: Introduction to Performance Management 
Tuesday 14 January 2020

• Definition of Performance Management
• Importance of Performance Management to Managerial Staff
• The Performance Management Cycle and Stages (i.e. Performance Planning, Coaching & Appraisal)
• Quantitative vs Qualitative Assessment on Staff Performance

Module 2: Planning & Communicating Staff Performance 
Tuesday 14 January 2020

• Objective & KPI Setting for ResultsAchievement
• Format and Components of Quantitative Performance Assessment
• Adopting Objective & KPI Setting as a Strategic Management Tool
• Illustrating Core Competences and Corresponding Requirements

Module 3: Performance Coaching for Results
Thursday 16 January 2020

• Introducing the GROW Model for Conducting Coaching Sessions in Daily Work
• Adopting the “Pull” & “Push” Approach during Coaching Process
• Essential Questioning Techniques for Fact Finding & Problem Solving
• Giving Positive & Constructive Feedback on Staff Performance

Module 4: Conducting Performance Appraisal Interviews 
Thursday 16 January 2020

• Preparation for Performance Appraisal Interviews
• Performance Appraisal Interview Step-by-step
• Reaching Consensus on Performance Rating
• Dealing with Emotional and Defensive Reaction
• Exploring Staff Development Needs