Advanced Certificate Course on Administrative and Management Skills
行政及管理技巧高級證書課程

According to “Global Squeeze - The Coming Crisis for First-World Nations”, the economy will be shaped like a dumb-bell in future - with independent executives in the top whereas working staff in the bottom.

In other words, the senior management will be under great pressure and become increasingly demanding towards administrative and management executives. To keep abreast of these changing times, it is imperative for executives to be further equip themselves to stay above the challenges.

By attending this programme, you will learn how to:

• search all kinds of information faster than others
• communicate with your boss and senior management easily in a demanding environment
• work with different managers with different styles with grace
• get more work done in less time
• manage yourself for success

Content :

A. SKILLS FOSTERING
1. Management Skills ( 管理技巧 )

• - How to manage your boss
• - Deal with several bosses
• - Think creatively
• - Manage multiple priorities
• - Handle offi ce politics
• - Arrange Itinerary
• - Case study

2. Interpersonal Skills ( 溝通技巧 )

• - Win the boss on your side
• - Gain the support of co-workers
• - Get the support of junior staff
• - Outwitting diffi cult peoples
• - Co-ordinate various departments
• - Case discussion

3. Presentation Skills ( 表達技巧 )

• - Talk to inform, talk to get action, talk to persuade, etc
• - How to deliver public speeches
• - Tips for impressive public speaking
• - How to undertake small talks
• - How to overcome nervousness
• - How to feedback decently
• - Case practice

4. Leadership Skills ( 領導才能 )

• - Problem solving and decision making
• - Asking wise questions to get results
• - Mobilize your team/colleagues
• - Eff ective delegation
• - Build a mutually supportive team
• - Role play

5. Media Handling Techniques ( 應對傳媒技巧 )

• - Understand the different requirement of today’s media (including electronic, print and online media)
• - Organize press conference
• - Prepare a decent speech for your management
• - Facilitate the management to answer questions
• - Follow up with diff erent press
• - PR crises management

B. KNOWLEDGE ACQUAINTANCE
1. Excel in the Mainland Market ( 掌握中國知識 )

• - Understand how “Guanxi” networking in China
• - Gift-sending etiquette
• - Organize press conferences in the Mainland
• - Event management and performance monitoring

2. Applying e-Business Knowledge
( 掌握切合時代需要的知識 )

• - Fast offi ce supplies procurement via online
• - Efficient corporate communications via e-publishing
• - Effective human resources development via e-Training by diff erent electronic devices, such as ebooks
• - Time saving via e-Banking
• - Hassle-free for license/certifi cate application by e-government mechanism
• - Cases discussion

3. Legal Insight ( 洞識法律知識 )

• - Hong Kong Legal System
• - Business Organizations
• - Law of contract